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Frequently Asked Questions About Continuing Education
How long does it take to receive my card and transcript? CE tests are graded one to two business days after receipt in our office. Recertification materials are prepared and mailed the following business day. You should receive the materials 7-10 business days after they have been mailed.

How can I get a copy of my transcript? You can view or print your transcript from your profile or by going to the CE Transcript page.

Can I take my CE tests online even if I purchased paper/pencil materials? Yes. Login above and then click here to proceed to the CE test login page. This page lists your CE test history and the number of clock hours you have purchased and have available. From the CE test login page, click on the Begin a CE Course Test link to access the test.

I am an NCCT-certified phlebotomist in California. Can I take NCCT P.A.C.E.® courses to meet my state requirements and NOT maintain my national NCCT certification? Yes. It is your choice to maintain your national certification, as it is not required by California. However, NCCT certification is not permanent. If you do not meet NCCT’s recertification requirements for five years, you do lose the certification and the right to use the NCPT credentials after your name. To regain NCCT certification, you will need to pay for and retake the certification examination.

I purchased 6 CH to renew my state phlebotomy certification. What kind of documentation do I receive? You will not automatically receive documentation of your CE completion. You can go to the NCCT website and view/print your transcript (see above). If you need an official transcript, call Customer Service at 800-875-4404 CST and order your transcript for a $12.00 processing fee.

Will NCCT accept CE credits I have received elsewhere for my recertification? Will NCCT accept college courses for recertification? NCCT may accept outside CE courses/college courses for recertification credit. If you want NCCT to consider outside coursework, complete the Application for Outside CE Approval form, attach all applicable documentation and send it to NCCT with your recertification application and recertification payment. You will be notified if the coursework is acceptable. If the outside CE course CH does not equal 14 CH, you will need to make up the difference with NCCT CE courses.

What do I do if I can't remember the courses I took in the past? When you complete your recertification requirements, you receive a transcript. This is the official record of your continuing education. Maintain it in a secure location. Refer to it when selecting courses for the next recertification year to assure you do not repeat a course.

What is a clock hour (CH)? A Clock Hour is the number of hours a professional is involved in a CE activity. For example, if you are taking a 3 CH course, it should take you 3 hours to complete the course.

How do you determine the number of clock hours (CH) a course is worth? We determine the amount of Clock Hours by using the P.A.C.E.® formula for clock hour calculation for printed materials as follows: (Average reading time x 1.5) + 1 minute/test question = Clock Hours rounded down to the nearest hour or half-hour.

Why is there so much reading material? Courses are developed to assure adequate information is presented for full discussion of the topic.

Why do I have to fill out a separate evaluation form for each P.A.C.E.® course? The evaluations are designed to provide us with specific feedback for each course.

I am not a phlebotomist in California. May I take a P.A.C.E.® course? Yes, P.A.C.E.® courses may be taken by anyone.

I think a question has more than one correct answer. What do I do? First, click here to see recent updates and revisions to CE courses, then follow these steps:
  1. Review the information in this section to see if the question or text has been revised.
  2. If no information is found, email and describe the problem.
  3. If you do not have access to a computer, call 800-875-4404 (8:30 AM – 5:00 AM CST and speak with a Customer Service Representative.

When I open a CE course on the CD or on the website, the page is too small to read. What can I do to make it easier to read? Use the Zoom button on the standard toolbar to increase the view to 100%, Page Width, or Text Width.

Is a Clock Hour CH) the same as a Continuing Education Unit (CEU) or a Contact Unit (CU)? Yes and no. 1.0 CH = 1.0 CU; 1.0 CH = 0.1 CEU. NOTE: Sometimes CH is the abbreviation for Contact Hour. It is the same as CU.

Why can’t we get answers to the questions we miss? Providing answers to CE tests would compromise the security of the exams.

When I open a CE course on the CD or on the website, the page is too small to read. What can I do to make it easier to read? Use the Zoom button on the standard toolbar to increase the view to 100%, Page Width, or Text Width.

Instead of tests, why can’t we do something fun like word searches or crossword puzzles? Due to the large volume of individuals taking CE tests, the tests must be able to be graded by use of a computer. At present, there is no automated method to grade crossword puzzles, etc.

Why haven’t you responded to my question that I wrote you on my P.A.C.E. ® evaluation form? If you use a P.A.C.E.® evaluation to ask a question, please provide us with your name and address or an email address so we can respond back to you.

Why don't we have a temporary expiration date any more? NCCT requests that individuals complete their recertification (renewal) requirements by their expiration date. Standards for certification and recertification do not typically endorse mechanisms for extensions, particularly when sufficient time is given for compliance.

What does my recertification (renewal) payment pay for? It seems very expensive. The recertification payment is $5.50 per clock hour of continuing education. NCCT believes this is a very fair and competitive cost for completion of CE. Your recertification payment provides you with products and services needed to complete and document your certification renewal requirements.

How can I find out what questions I missed on the CE tests? If you take your CE tests online, the Test Results page will provide a list of missed questions. This service is available only for those that take online CE tests.
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Institute for Credentialing Excellence

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Phone: 800.875.4404 Fax: 913.498.1243
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